We recommend revisiting the site where you bought the tickets to arrange this.Follow us on Image Source : SPOTIFY Spotify Spotifiy doesn't handle ticketing for these events. WHAT CAN I DO?ĬAN I ARRANGE A CANCELLATION/REFUND OF A PRESALE TICKET WITH YOU? I TOOK ADVANTAGE OF THE PRESALE FOR A CONCERT BUT HAVE NOT YET RECEIVED MY TICKET. I FOLLOWED THE TICKET LINK IN THE PRESALE EMAIL BUT CANNOT SEE THE PRESALE OPTION, WHAT CAN I DO? No, but you can re-subscribe to Artist Updates opt in! You can edit your account settings here.

If you still didn't receive an email, we’re afraid you’re not eligible on this occasion.ĭO I HAVE TO HAVE A PREMIUM ACCOUNT TO BE ELIGIBLE? First, you should make sure you’re opted in to our emails! Edit your account settings here. Presale emails are sent to listeners who our data shows are the artist’s top fans. I'll post the FAQ about Presale codes below. Hey folks, we're going to close replies to this thread as its the same questions circulating. The email you received about the offer should include a link to the correct ticketing company. We don’t handle purchasing for presale ticket offers, so it’s best to contact the companies responsible. You’ll need to contact the ticket provider for more info. Spotify is not involved with the delivery of tickets. I took advantage of the presale for a concert but have not yet received my ticket. You can contact the ticket company running the presale to check this. These campaigns are run on a first come first serve basis, so it’s possible that it may be full.

I followed the ticket link in the presale email but I can't see the presale option? If your code or the ticket link doesn't work, you’ll need to get in touch with the ticketing company running this offer. Nope, these offers are open to everyone with a Spotify account. Do I have to have a Premium account to be eligilble?

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